Where I can get my order?
You can receive it in the direction you choose (home, work, etc.-never a PO Box). Shipments are made by CorreosExpress for shipments to Espain and the rest of the World UPS
How soon will I get my order?
Delivery times depend on the destination.
Spain: Shipments are between 1 and 2 working days.
Europe: Shipments are between 4 and 5 working days.
North America: Shipments are between 4 and 5 working days.
Around the world: Shipments are between 4 and 5 working days.
There are products that will be shipped within a maximum of 10 days. These products appear in the product sheet "Shipping in 10 days".
Note: Delivery times do not include Saturdays, Sundays and local
How do I pay for shipping?
Spain: 5 €. Shipping is free on orders over 100 €
Europe: 19 €. Shipping is free on orders over € 300.
North America: 39 €. Shipping is free on orders over € 500.
Around the world: 59 €. Shipping is free on orders over € 700.
What taxes should I pay?
If you are a customer of the European Union, the products include IVA tax.
If you are a customer outside the European Union, the products do not have the IVA tax. These operations are exempt from taxes. But from Customs can collect the relevant taxes
Can I track the status of my order?
Yes, through "My Account" on orders placed will see the status of your order. If you are not registered, click on the link "Tracking invited" the confirmation email to follow up.
What is the delivery process?
We'll send you a shipping confirmation email (when your order will leave the warehouse), another with a tracking number (with link to the website of the courier company) and finally the carrier will contact you by SMS or e-mail to inform the delivery of your order.